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Public notice: pre-orders open on all flavors. Reserve yours
KernandoFlavor Control Division

FAQ

Questions, on the record.

Honest answers, on the record. If yours isn't here, submit it directly — a human reads everything.

What does pre-order mean here?

The first production run sold out faster than any internal projection. The Division reviewed its forecasting methods and found them innocent; the popcorn was simply at fault. The second run is in production, and a pre-order claims part of it: you add what you want to your cart and reserve it with your email. No card is collected and nothing is charged today. We email you to confirm before you pay anything, and pre-orders ship before general release.

When does my pre-order ship?

The second run is in production now. Everyone holding a pre-order is emailed a firm date before anything is charged, and reserved orders leave before general release. If you'd rather not reserve yet, the notification list gets the date at the same time — you just won't have anything held.

How hot is Unlawful Heat, actually?

Genuinely spicy, with a slow build — but it's made to be eaten by the handful, not filmed for content. If you eat spicy snacks regularly, you'll be happy. If your tolerance ends at black pepper, start with Ranch Hand and work your way up.

What is Black Magic?

Sweet, tangy, salty, and a little spicy, all at once — the Louisiana school of seasoning. The combination should not work. Testing confirms it works. The inquiry into why has been closed for lack of anyone willing to stop eating the evidence.

Is Kernando gluten-free / vegan / allergen-friendly?

Full ingredient and allergen declarations are printed on every bag, and will be published on each product page when the run ships. We don't make dietary claims before final production labels are certified — you're owed the real answer, not marketing's version of it.

Is this a health food?

It is popcorn bearing a serious quantity of seasoning. Popcorn is a whole grain, which is pleasant. The Division does not practice medicine and will not pretend a bag of Ranch Hand is a lifestyle decision. It is a snack. An extremely good one.

How big is a bag?

4.5 oz — classified as a sharing size. Field observation indicates sharing occurs in a minority of cases.

Do you ship internationally?

US only at launch. International shipping is on the list, scheduled directly after "exist in stock again."

Can I stock Kernando in my store?

Retail placement requests are received enthusiastically. Email wholesale@kernando.com with your location and category. An actual human replies, usually within one business day.

My order arrived damaged / late / wrong. What do I do?

File the matter at hello@kernando.com with your order number. Resolution is replacement or refund, your choice, no interrogation. Full procedure in the shipping & returns policy.

Will there be more flavors?

Yes. The test kitchen has a long backlog and no restraint. Pre-order customers and list subscribers vote on future flavors before they launch.